bdrymy Privacy Policy

What information we collect

When you register and use services on bdrymy, we collect two types of information — information you provide directly and information collected automatically.

Personal information provided directly by you

When you create an account, make a financial transaction, or contact us, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Bank account or mobile banking information (bKash, Nagad, Rocket, etc. — for transaction processing only)
• Login details (username, password — stored in encrypted form)
• Contact messages and the content of support requests

Information collected automatically

When you browse our website, certain technical information is collected automatically:

• IP address and device identification information
• Browser type and operating system
• Time of site access, page visit history, and session information
• Behavioural data collected through cookies and similar tracking technologies
• Transaction history and gaming activity records

Purpose of data collection

We collect your information only for specific legitimate purposes. Your information is used on the bdrymy platform for the following reasons:

Account and service management

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, promotional offers, and VIP benefits
• Personalising your experience based on your gaming preferences

Security and compliance

• Verifying the user's age (21 years or older)
• Preventing fraudulent activity and money laundering
• Ensuring account security and blocking unauthorised access
• Implementing responsible gaming policies

Customer service and communication

• Answering your questions via 24/7 live chat support and email
• Sending important account notifications and transaction confirmations
• Diagnosing and resolving technical issues

Data storage and security

bdrymy follows industry-standard technologies and practices to ensure the security of your personal information.

Technical security measures

• SSL encryption: All data transmitted on our site is encrypted using SSL/TLS technology.
• Password hashing: Your password is never stored in plain form — only an encrypted hash is kept.
• Firewall protection: Unauthorised access is prevented through advanced network security systems.
• Regular audits: Our systems undergo regular security testing.

Data retention period

We retain your information for as long as your account is active and for as long as necessary to provide our services. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations. Information that is no longer needed is securely deleted.

Sharing information with third parties

bdrymy does not sell your personal information to third parties or share it for commercial purposes. However, information may be shared in the following limited circumstances:

Service provider partners

Our payment processing partners (such as entities responsible for processing transactions via bKash, Nagad, Rocket) and technology service providers receive only the information necessary for their specific functions. These partners are contractually bound to uphold our privacy standards.

Legal obligations

If a competent court, government authority, or law enforcement body requests information through a valid legal process, we may be required to provide it in accordance with applicable law. In such cases, we will make every effort to notify you in advance where possible.

Business transfers

In the event of a business restructuring or change of ownership, your information may be transferred to the new owner. However, equivalent protections under this policy will continue to apply and you will be notified in advance.

Cookies and tracking technology

bdrymy uses cookies and similar technologies to operate the website and improve the user experience.

Types of cookies

• Essential cookies: Required to operate the core functions of the website (login sessions, security). These cannot be disabled.
• Functionality cookies: Used to remember your language preference and other settings.
• Analytics cookies: Used to collect anonymous statistics about site usage, which helps improve the quality of the site.
• Security cookies: Used to detect fraudulent activity and protect accounts.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some website functions to not work properly.

Your rights and controls

As a bdrymy user, you have some important rights over your own information.

Right to access your information

You can request a copy of the personal information we hold about you at any time. We will respond to this request within a reasonable time.

Right to correct your information

If there is any incorrect or incomplete information in your profile, you can contact us to have it corrected.

Right to delete your information

You can request to close your account and ask for the deletion of information beyond what is required by legal obligations. However, certain information related to financial transactions may need to be retained for a defined period under regulatory requirements.

Right to opt out of marketing communications

You can stop receiving promotional emails or messages at any time. To do so, contact our support team via live chat or email.

Protection of children and minors

bdrymy is for users aged 21 and over only. We do not knowingly collect any personal information from minors.

We take age verification steps at the time of registration. If we suspect that an account is being operated by a minor, we will immediately suspend that account and conduct the necessary verification.

Policy changes and notification

bdrymy reserves the right to amend and update this privacy policy as needed. For any significant changes:

• A clear notice will be published on the website
• The "Last updated" date at the top of the policy will be changed
• Registered users will be notified by email where applicable

If you continue to use the website after a revised policy is published, you will be considered to have agreed to the new policy. We therefore recommend reviewing this page regularly.

International data transfers

Our servers and service infrastructure may be located in various countries. As a result, your information may be transferred and processed internationally. In such cases we ensure that:

• All data transfers are conducted through secure encrypted channels
• The parties receiving data comply with our privacy standards
• The protections described in this policy apply regardless of location

Contact us

If you have any questions, complaints, or requests regarding this privacy policy, please feel free to contact us. The bdrymy customer support team is available seven days a week, twenty-four hours a day.

After you send a privacy-related request, we generally aim to respond within business days. For complex requests, it may take longer and we will let you know.